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4. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event
logs) to a different memory channel or microprocessor.
5. If the problem follows the DIMM, replace the failing DIMM.
6. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
7. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
8. (Trained technician only) Replace the affected microprocessor.
•
806f030c-2002xxxx : Scrub Failure for [PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 2)
This message is for the use case when an implementation has detected a Memory Scrub failure.
May also be shown as 806f030c2002xxxx or 0x806f030c2002xxxx
Severity
Error
Serviceable
Yes
Automatically notify support
No
Alert Category
Critical - Memory
SNMP Trap ID
41
CIM Information
Prefix: PLAT ID: 0136
User Response
Note: Each time you install or remove a DIMM, you must disconnect the server from the power
source; then, wait 10 seconds before restarting the server.
1. Refer to TIP H212293 for minimum code level.
2. Check the Lenovo support website for an applicable retain tip or firmware update that applies
to this memory error.
3. Manually re-enable all affected DIMMs.
4. Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event
logs) to a different memory channel or microprocessor.
5. If the problem follows the DIMM, replace the failing DIMM.
6. (Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM
connector. If the connector contains any foreign material or is damaged, replace the system
board.
7. (Trained technician only) Remove the affected microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is found, replace the system board.
8. (Trained technician only) Replace the affected microprocessor.
528
System x3500 M5 Installation and Service Guide
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Table of Contents
Troubleshooting
